Effective Date: October 1, 2025
Pop-A-Lock (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information through this Privacy Policy and our Terms and Conditions. This Privacy Policy explains how Pop-A-Lock collects, uses, maintains, protects, and discloses your information, including data connected to social networking services (SNS) or text message communications. By using our website, services, or by providing your phone number(s), you consent to the practices described below.
Information We Collect
We collect personal information that you provide directly and information that is gathered automatically when you use our website or interact with us. This may include:
- Phone number
- Consent to send SMS messages
- Email address
- Basic contact information
- Messaging history
- Technical information (IP address, browser type, operating system, usage patterns)
- Service details provided when requesting locksmith, roadside, or security services
- Information submitted through forms, chats, calls, and SMS communications
How We Obtain Consent
Pop-A-Lock Orlando obtains consent to send SMS (text message) communications verbally during a phone conversation with a customer. During the call, a Pop-A-Lock Orlando representative informs the customer that text messages may be sent related to service updates, dispatch notifications, or customer support. The customer’s consent is provided verbally during that conversation.
Consent to receive SMS messages is not obtained through web forms, online checkboxes, keyword texting, or automated sign-ups.
How We Collect Your Information
We may collect your information directly from you, such as when you complete a form or contact us, or automatically, such as when you interact with our website.
How We Use Your Information
We use your information to:
- Send SMS messages you have opted in to receive
- Provide service updates and other communications related to locksmith, roadside, or security services
- Communicate by phone, text, or email for scheduling, confirmations, and customer service
- Send safety, appointment, or satisfaction follow-ups
- Improve our services, technology, and customer experience
- Comply with applicable laws and regulations
- Perform other uses described at the time of collection or with your consent
SMS / Text Messaging Terms
By requesting service from Pop-A-Lock and providing verbal consent during a phone conversation with a Pop-A-Lock representative, you agree to receive SMS or MMS messages related to your service requests. These messages may include appointment coordination, service updates, confirmations, and customer support communications. Customers are informed of message frequency, opt-out instructions, and data rate disclosures at the time verbal consent is obtained.
Message Frequency
Message frequency varies by interaction but is typically 1–2 messages per service request.
Message and Data Rates
Standard message and data rates may apply.
Opt-Out
Reply STOP to any SMS message or email support@popalock.com to opt out of email communications. You will receive a final confirmation message after opting out.
Help
To receive assistance regarding SMS communications, reply HELP to any text message. You may also contact us at support@popalock.com or call 407-565-7073 for additional support.
Data Privacy for SMS
No mobile opt-in data, SMS consent, or messaging information will be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Mobile information is used solely to provide the SMS/MMS communications you have requested, except as required by law.
Data Sharing and Security
Pop-A-Lock does not sell, rent, trade, or transfer consumer personal information, including mobile phone numbers, to third parties or external organizations, except as necessary to operate our services or comply with legal obligations. Consumer information is never shared for marketing, advertising, or promotional purposes.
We may share limited information only with:
- Trusted vendors that support our operations (e.g., SMS providers, hosting services, payment processors)
- Legal or regulatory authorities as required by law
- Subsidiaries or affiliates strictly for service fulfillment
- Business advisors, consultants, or legal representatives
All third parties are required to protect your information under confidentiality and data-security agreements. We maintain safeguards such as encryption, limited access controls, and secure storage to protect your information from unauthorized access or disclosure.
Data Collection and Use
We collect personal information, including name and phone number, to provide and improve our services, process service requests, communicate with customers regarding active or completed services, respond to inquiries, perform internal analytics, and comply with legal obligations.
Protection of Information
We take reasonable steps to protect your information against unauthorized access, use, or disclosure.
Your Rights and Choices
- Access and Correction: You may request access to or correction of your personal data at any time.
- Opt-Out: Reply STOP to any SMS message or email support@popalock.com to opt out of email communications.
- Cookies: You may disable cookies through your browser settings, though some website functionality may be limited.
Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we may have collected information from a child, please contact us immediately.
Links to Local Franchise Websites
Pop-A-Lock operates as a franchise system. Many local franchisees maintain their own websites and vanity URLs. Those sites may display this same privacy policy or a version customized with location-specific business names and contact information. Customers should refer to the policy displayed on the site through which they submit their information.
Contact Information for SMS Communications
If you have any questions about this Privacy Policy or our SMS (text message) communications, you may contact Pop-A-Lock Orlando using the information below:
Email: support@popalock.com
Phone: 407-565-7073
Mailing Address: 37 N Orange Ave, Suite 222, Orlando, FL 32801
You may also reply HELP to any text message for assistance or reply STOP to opt out of SMS communications at any time.
Changes to This Policy
We may update this Privacy Policy periodically. The effective date at the top of this policy reflects the most recent revision. Continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or SMS communications, please reply HELP to any text message or contact us at: Email: support@popalock.com